Help & FAQ

Sign up with an e-mail and a password, add your company (UIC, address, VAT registration) and you are ready. From the home screen you open the modules — Documents, Scanning, Warehouse, Partners, Goods and services, Reports, Team and rights.

Yes. Add the companies from your profile and switch between them with the button showing the company's name in the top bar. Each company has its own documents, numbering, partners and warehouse.

Click your avatar at the top right → Profile → the Security tab. There you change your password, turn on 2FA with an authenticator app (Google Authenticator, Microsoft Authenticator, Authy etc.) and see your active sessions.

Open Documents → New document. Choose the type, start typing the partner's name or UIC and pick it from the suggestions, add the lines (goods from the catalogue or free text) and click Generate to issue it. The number is assigned automatically from the company's sequence.

Straight from the document — type a name or UIC and choose New partner; the details are filled in from the UIC. Or from the Partners module, where you keep the full list, the VAT numbers (checked in VIES) and the contacts.

In the Goods and services module you add items with a unit of measure, price, VAT rate and English name. In a document you pick them from the suggestions; you can also enter a free-text line.

In the document list, open the document and choose Clone. A new draft is created with the same partner and lines, which you edit and issue with a new number.

You choose a VAT rate for every line. For a basis without VAT — an intra-EU supply, reverse charge, a person not registered for VAT, or a place of supply outside Bulgaria — choose the matching basis in the document and it is printed on the invoice.

Fill in the English names of the goods in the catalogue. For a partner from abroad the document switches to EU mode, and in the preview you also see an English · EU Invoice version, which you download or send. The Bulgarian original remains the primary document.

In the document, turn on Repeat automatically and choose a schedule — days of the week, a day of the month (or the last day) or a yearly date — and a from / to period. The system prepares the documents on schedule.

Open the document → Send by e-mail. The client receives an e-mail with the PDF (optional) and a secure link with an access code, where they see the document online and can sign it.

Documents → Settings → Bank accounts: add the bank, IBAN, BIC and currency and mark the default account. The default payment method and payment term are in the same settings.

Documents → Settings → Template and look: choose one of the five templates and a colour scheme, and upload a logo and a stamp. The change applies to all of the company's documents, including those already issued.

Documents → Settings → Numbering. Invoices and notes follow a strict sequence, as the law requires. For the other types you can set the next number.

From the Team and rights module → Invite: enter their e-mail and choose their rights by module. If the person already has an OOD.bg profile, the company appears in their list once they accept the invitation; if not, they receive an invitation to sign up.

The connection is encrypted (SSL), sensitive data is stored encrypted, each company's data is kept apart from every other company's, and it is backed up automatically. More in Privacy.

Yes — from the document list choose an export to CSV (the current page or all of them), or select documents and download them as a ZIP of PDF files.